Personable, professional service is priority
By Jessica Creagan
SEBASTIAN -- For quick customer service with a smile and hot, freshly prepared food, Barefoot Bay and Sebastian residents give the Sebastian Wendy's a resounding five out of five.
The Sebastian Wendy's received two Hometown News Reader's Choice awards in late 2013. Both awards were "Best Fast Food Restaurant" from the Sebastian area and the Barefoot Bay area and it's easy to tell why with a quick trip to the store's front counter for some service.
Smartly dressed and attentive employees stand ready to take orders from customers while other workers in the kitchen diligently oversee the preparation of the numerous delicious items on the menu.
General manager Robin Hebb says positive interactions with customers are what keep them coming back for more.
"I take pride in my dining room and my customers. I know a lot of the regulars by name," Ms. Hebb said.
"Some of the customers we know so well that we have their order ready as soon as we see them pull up in the parking lot. I appreciate our customers because if it weren't for them, we wouldn't be here," she said.
The most popular items on the Wendy's menu are chili, the Frosty, baked potato and the apple pecan chicken salad, Ms. Hebb said.
The salad is a sensational blend of greens and grilled chicken with chopped red and green apples, crumbled blue cheese, sweet cranberries and roasted pecans. The accompanying salad dressing is pomegranate vinaigrette, which lends an exotic sweetness to the dish.
"All of our salads are cut and made fresh that morning," said Mike Allen, store owner.
One of the newest menu items that is only available for a limited time is the ciabatta bacon cheeseburger.
Like other menu items with bacon, the ciabatta bacon cheeseburger comes with crispy applewood-smoked bacon, but this one takes the term "cheeseburger" to a whole new level.
The quarter-pound beef sandwich is topped with roasted and chopped tomatoes, not sliced, a creamy rosemary garlic aioli sauce, natural Asiago cheese, a spring mix of greens and served between lightly toasted Cibatta buns.
The delicious and classy combination is an excellent addition to a restaurant's menu where the motto is "we don't cut corners."
Sebastian-area customers will have the opportunity to try a new Wendy's drink starting this month, Mr. Allen said.
Two new tea-based drinks, dubbed "FruiTea Chillers" are set to debut in test markets and Sebastian is on the short list. Customers can choose from the Pineapple Blueberry FruiTea Chiller or the Orange Mango FruiTea Chiller, both of which are topped with a fresh cut lime wedge.
If the product receives good feedback, it will be rolled out company-wide, so Sebastian-area residents can help be a part of the next big thing at Wendy's, Mr. Allen said.
Mr. Allen and Ms. Hebbs were extremely honored, pleased and grateful that Hometown News readers thought so highly of the restaurant.
"We've put the awards right up there on the wall," Mr. Allen said.
Face-to-face customer interaction is very important to the success of the store, Mr. Allen said, and it is something his employees will always strive to provide.
And, if you happen to come into the dining room at a very special time, you might get to meet Wendy herself, Mr. Allen said.
"We do bring Wendy out here to meet the customers and take pictures too," he said with a smile.
The Sebastian Wendy's is located at 1625 U.S. 1, Sebastian. For more information, call (772) 388-0735.