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Now browsing: Hometown News > Business & Finance > Indian River County

Computer assistance that goes the distance
Rating: 1.5 / 5 (6 votes)  
Posted: 2014 Feb 07 - 06:43

By Jessica Creagan

jcreagan@hometownnewsol.com

SEBASTIAN -- Whether you have one personal computer or a business office full of networked gadgets and gizmos, Computer Healthcare in Sebastian is a great resource for instruction and repair.

Since 2004, Tony Galentine and his staff have offered top-notch technical services to Sebastian and the surrounding area, ranging from computer diagnosis to installing Wi-Fi hot spots and everything in between.

One of the newest elements of the business is a learning center where individuals can come for one-on-one or group classes to educate themselves on how to use their electronic device, whether it be a laptop computer, smartphone, tablet or a Kindle, Mr. Galentine said.

Computer support specialist Becki Martin said the classes can even be for software education.

"We do Mac and Windows operating systems," Ms. Martin said.

Tracy Galentine oversees most of the classes and said the community has really responded well to the one-on-one environment.

Customers can bring their own devices into the shop for hands-on training, so that when they go home to use the device on their own, they already have some experience navigating with it, Ms. Galentine said.

One of the top computer repair issues that people come in with is virus-related, she said.

One wrong click can give malicious people access to important and even confidential information stored on a computer, Ms. Martin said.

A recent scam that has been cropping up in Sebastian has people claiming to be employed by Microsoft saying a personal computer in the home or business has a problem, she said.

Unsuspecting computer users believe the scam and allow the caller to remotely access their system, and once they realize it was a scam, the damage has already been done, Ms. Martin said.

Identity theft is a definite possibility in those types of circumstances, she said.

"When they call us, we tell them to disconnect the Internet and unplug the machine and bring it in to us so we can try to fix it," Ms. Martin said.

Computer Healthcare also has some computer equipment available for retail purchase, for both residential and commercial customers.

"We're not Best Buy, but we do have the basics," Mr. Galentine said.

There are many things that can go wrong with computers and that is why backing up files is something Computer Healthcare staff stresses to their clients.

"We offer backup solutions, both in-house and off-site. We can even go in and set up your computer so that it backs up your files automatically on a certain day and time of the month," Ms. Martin said.

Sometimes clients come in looking for help to restore a crashed hard drive, and the technicians do everything they can to help bring everything back, but when they can't, they contact the customer and give them some options for out-sourcing the recovery, Mr. Galentine said.

"We don't perform additional work or charge without talking to the customer first," he said.

Tech support and computer repair technicians with Computer Healthcare don't work on commission and can dedicate time to get the issue worked out properly. In addition, before the device is given back to the customer, the staff work hard to put the files, the folders, even the background images, exactly how the customer had it.

When it comes right down to it, Computer Healthcare will go the extra mile for their customers and that is what sets their business apart from other repair shops, Mr. Galentine said.

Computer Healthcare is located at 1110 U.S. 1, Sebastian. For more information, call (772) 237-7870 or (772) 581-5563, or send an email to training@computerhealthcare.net.




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