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Now browsing: Hometown News > Business & Finance > Brevard County

Customer service is the focus for family-run window company
Rating: 1.6 / 5 (5 votes)  
Posted: 2014 Jan 03 - 06:19

By Amanda Hatfield Anderson

Staff Writer

MELBOURNE -- Jeff and Beth Burger have always wanted to keep their family business small.

Incorporated in April 2001, the Burgers have managed to do just that for Accurate Windows.

"Keeping Accurate Windows a small, family-run company is beneficial for several reasons," said Mrs. Burger, co-owner. "Mainly, it allows us to work closely with customers from start to finish. We get to know them and remember them when they have future needs or questions."

A hands-on owner, Mr. Burger has been working with windows since he was 18. His decades of experience and approach to business have developed a positive reputation amongst his customers.

"Even if a customer doesn't work directly with Jeff as their salesman, he does take the time to look at all the quotes and follows the orders from behind the scenes," Mrs. Burger said.

It's for these reasons that Accurate Windows was recently recognized as the '2013 Dealer of the Year' in Customer Service by Window and Door weekly, a national fenestration magazine.

Accurate Windows, Inc., a Melbourne-based business, is a Gold Distributor for PGT Windows and also carries Custom Windows and Doors.

"Both products are excellent and manufactured in the state of Florida for Florida weather conditions," Mrs. Burger said. "Both companies have a full line of hurricane impact and nonimpact windows and doors in either vinyl or aluminum frames."

Energy efficient glass options are provided in all types of windows and doors that Accurate Windows carries.

"Other window brands can be found locally, but we have chosen PGT and Custom Windows and Doors because of their outstanding products and company values," Mrs. Burger added.

When a customer calls Accurate Windows to request an estimate for window or sliding glass door replacement, the company schedules a time that is convenient for the sales representative to come to the customer's home to measure the openings and show samples. Accurate Windows also has a full showroom that it encourages customers to come see.

"After the measurements are taken and the style of window is chosen, our estimator will produce a detailed quote and get it back to them as soon as possible," Mrs. Burger said. "If all is agreeable, the windows are ordered, permits are pulled and installation dates are decided upon. It is usually a three to four week timeline from the initial contact to the completion of the installation."

A credit to the integrity and service Mr. Burger and his company provides, Accurate Windows works with the same installer he started working with back in the 1980s.

"Our installers are very knowledgeable and reliable, and we are extremely confident in their ability," Mrs. Burger said.

Another example of how deeply Mr. Burger's relationships run is shown amongst his sales staff.

"Our sales staff includes Jeff, Rodney and Glyn. Jeff and Glyn have worked within the window industry since 1983 and Rodney formerly managed a large window branch in South Florida," Mrs. Burger added. "Partnering with their vast experience and knowledge, along with the capabilities of our installers, is a winning combination for our customers."

As residents of Brevard County for more than 40 years, maintaining the solid reputation of Accurate Windows is extremely important to the Burger's.

"The experience of our sales staff, the commitment to the quality of product and the service after the sale is what sets Accurate Windows apart from other local companies," Mrs. Burger said. "We are a specialized company, in that we don't sell other products, such as roofing. All we carry are windows and sliding glass doors."

Accurate Windows, Inc. is located at 2920 Bush Dr., Suite 101, Melbourne.

For more information, call (321) 242-2244 or visit www.accuratewindowsinc.com.

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