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Now browsing: Hometown News > News > Indian River County

Sheriff's Office recognizes 911 center staff
Rating: 3.7 / 5 (23 votes)  
Posted: 2013 Apr 19 - 06:50

For Hometown News

The Indian River County Sheriff's Office is celebrating National Public Safety Telecommunications Week from April 14-20, 2013. This week, sponsored by the Association of Public-Safety Communications Officials International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and render life-saving assistance to the world's citizens.

In 2012, our 911 Center dispatched 220,148 calls for service for the Sheriff's Office and fire department. They also received 71,488 calls to 911 and a total of 311,065 calls including both emergency and administrative lines.

Recent events have highlighted the work of telecommunications professionals in Indian River County. Public Safety Dispatcher of the Year for 2012, Robyn Candarini, recently received a 911 call in which the caller stated one word, "Help!"

Through the use of plotting technology, Ms. Candarini was able to get help to three survivors of a capsized vessel who were unaware if their 911 call even went through until help arrived and brought them safely to shore.

Public Safety Dispatcher Francine Bertin received a life-saving award after she answered a 911 call from the mother of a child who was not breathing. Francine gave the mother CPR instructions and ultimately saved the child's life.

Evidence of teamwork was recently demonstrated when an armed robbery occurred.

Public Safety Dispatchers Paul Button, Sydnie Enyeart, Teresa Hansen, Helene Sposato and Francine Bertin were able to relay information to deputies, combine communications with other agencies, answer numerous 911 calls related to the incident, and maintain communication and emergency services for the rest of the county during the two-hour robbery incident. No injuries occurred, and the suspect was arrested.

"The hard working men and women in our 911 Communications Center are too often the unsung heroes of the public safety profession," Sheriff Deryl Loar said.

"We are very proud of the work they do and are pleased to honor them not just during the well deserved time of National Public Safety Telecommunications Week, but throughout the year. They are not as visible as members of our agency in patrol cars and uniforms but they are just as dedicated and vital to our mission of protecting the public. 24 hours a day, 7 days a week, 365 days a year, our public safety dispatchers are on duty and resolved to protect the community, prevent crime and solve problems."

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